Web Resources

  • Website intended to serve as a resource on effective conflict management for all members of the University Community: Conflict Management at Iowa
  • Listing of University and Collegiate offices that can provide assistant in conflict management: University Departments Helpful in Conflict Management
  • Confidential Resources
  • Strategies and practices that can contribute to effective conflict management: Best Practices for Effective Conflict Management
  • The Administrative Review provides to all University staff a forum for review of and response to concerns/conflicts related to conditions of employment, except for those reserved for an alternate forum or procedure. Examples of where Administrative Review may be applicable include: reporting ethics policy violations, dismissal during a probationary period, denial of career status, salary administration, or other forms of action or inaction related to University policy application and/or interpretation by a supervisor. Examples of issues reserved for alternate forums or procedures would include sexual harassment and research misconduct. Administrative Review For P & S staff
  • Conflict Management Resources for University Staff   Operations Manual


  • Learning and Development classes. Sign up through My Training via employee self-service website. Examples of trainings available on conflict management topics:
    • Introduction to Conflict Management for Supervisors Course # S@I612
    • Ethics and Responsibilities, Course # W000329
    • BUILD: How to have “Learning Conversation” in the workplace: Course #841
    • Crucial Conversations: Tools for Talking when the stakes are high, course #672
    • Difficult conversations for Supervisors, S@I613
  • myquickcoach: enroll via employee self-service website. Multiple short coaching sessions on conflict management. Type in the search engine, “conflict management” for a listing options.
  • In 2011, the University of Iowa affiliated with the National Coalition Building Institute (NCBI), a nonprofit leadership training organization based in Washington, D.C. Built on over 30 years of practice and research, NCBI programs enable leaders to develop skills in areas of prejudice reduction, violence prevention, conflict resolution, and coalition building.  
  • Training may also be requested from a variety of UI departments: UI HR, Collegiate HR, and the Office of the Ombudsperson may be able to work with individuals and group to offer training sessions or workshops on conflict management topics.